Retail Supervisor-DADELAND MALL II

About the role

Bath & Body Works is seeking a Retail Supervisor to join our team at DELAWARE MALL II in Miami, FL. As a Supervisor, you will play a crucial role in attracting, developing, and retaining top talent, while also leading exceptional customer experiences and driving operational excellence.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as manager on duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrive in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrive in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Qualifications

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and time management skills.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

• Career Development
• Medical, Dental, and Vision Benefits
• 401(k) Plan
• PTO
• 40% Discount
• Parental Leave
• Fun Stores

Pay

$19.00 per hour

Schedule

Variety of shifts including evenings, weekends, and holidays.