Retail Supervisor - Community

Job Responsibilities

• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers.
• Is responsive to customer needs.
• Assists in the preparation of the budget and development of short-term and long-term financial and operational plans for the unit that support the overall objectives of the company and client.
• Plans, directs, coordinates and controls resources of the Food Service Department to provide food service for customers, employees and patients.
• Oversees and controls food production area directing food production personnel in cost control measures.
• Makes sure the performance of the unit is monitored through verification and analysis of customer satisfaction systems and financial reports.
• Recommends or initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Recommends or initiates corrective action.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population.
• Assists with recommendations and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations and personnel policies and procedures.
• Supervises all food production related employees.
• Covers employee schedules, ensuring proper coverage of production areas and sanitation functions.
• Recognizes and adopts activities appropriate to specific issues directly related to the age of patient/resident population.
• Confers with food production and other personnel to plan menus and related activities such as dining room, bar and banquet operations.
• Estimates food and beverage costs and requisitions or purchases supplies.
• Inspects food and food preparation to maintain quality standards and sanitation regulations.
• Maintains established systems and training programs to provide a safe working environment.
• Complies with all OSHA regulations and other local, state and federal government regulation

Qualifications

• Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff.
• Ability to write letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
• Ability to work with mathematical concepts such as probability and statistics.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Requires management and leadership skills and the ability to work with confidential employee, client and ARAMARK information.