Retail Store Shift Lead

About the Role

Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience.

Responsibilities

• Function as the go-to resource for retail staff while on duty.
• Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before leaving at night.
• Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins).
• Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage).
• Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely manner.
• Motivate the team during demanding service periods; provide recognition and constructive feedback throughout the shift as appropriate.
• Train and develop new employees; provide coaching for ongoing improvement.
• Handle or escalate any store or employee-related issues; document as appropriate for the store manager or store supervisor to review.
• Approve refunds and get change if needed for the cash drawers.
• Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe is shut and locked.
• Maintain the receiving room in order and ensure cheese is not left out at night (The Creamery).
• Act as a role model in representing the company, the team, and themselves.
• Perform any of the duties of the retail store associate.
• Follow all safety and sanitation procedures.

Requirements

• High school diploma or equivalent preferred.
• 1 to 2 years of retail, customer service, or related experience.
• Demonstrated ability to deliver excellent customer service and leadership attributes or team leadership experience.
• Certification and/or License - may be required during course of employment.

Skills

• Strong customer service skills.
• Able to respond courteously and efficiently to inquiries, complaints, and requests.
• Able to work in collaboration effectively and foster good teamwork.
• Able to motivate others in a positive and constructive manner.
• Able to demonstrate solid judgment and decision-making skills.
• Able to resolve internal conflicts with tact and professionalism.
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills).
• Attention to detail and able to multi-task.
• Problem-solving skills.
• Able to communicate clearly and effectively, both verbally and in writing.
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment.
• Must be able to read, write, and speak English.

Pay

$18.00 - $24.00 per hour