Retail Store Manager I

About the role

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise in business operations, and create and develop great teams. The role requires performing all functions normally performed by a store team member while also owning your business by driving sales, modeling service excellence, and delivering operational excellence. This foundational experience will prepare you for managing higher-volume stores with larger teams in the future.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team, ensuring they have the tools and information needed to support company goals.
• Work with your supervisor to create solutions for your business, complex customers, host partnerships, and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members while supporting the FedEx brand.
• Use FedEx Office tools and resources to select, train, develop, retain, and performance-manage your direct reports.
• Interact with your supervisor to seek guidance, coaching, and direction, escalating issues as needed for successful business operations.
• Execute all operational and store sales activities to exceed financial and customer experience targets.
• Accomplish daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Take active ownership of store controls, including Standard Operating Procedures, financials, safety, security, scheduling, and compliance with state and federal laws.
• Utilize Quality Improvement tools to improve business, share ideas, and innovate.
• Be flexible with your schedule, as work hours will be based on business needs and store operating hours.
• Perform all other duties as needed or required.

Requirements

• Associate’s Degree or some college preferred; high school diploma or GED required.
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Essential Functions

• Ability to work alone in the store at times.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Ability to travel as required for meetings with customers, vendors, or other team members.
• Ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment while managing multiple priorities.
• Consistent ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Preferred Qualifications

Experience with Quality Driven Management, including applying Quality concepts to daily activities and supporting FedEx Office Quality initiatives.

Pay

Starting pay range: $23.90 - $30.45 per hour. Actual starting pay is determined by experience, market level, and other job-related factors permitted by law.

Benefits

• Health, vision, and dental insurance.
• Retirement benefits.
• Tuition reimbursement.