Retail Store Manager I

About the role

The Store Manager I or II role provides a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. This role requires performing all functions normally performed by a store team member and owning your business in driving sales, modeling FedEx Office values, and delivering operational excellence.

Responsibilities

• Understand and model FedEx Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
• Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
• Be flexible with your schedule - your work hours will be based on business needs and store operating hours

Qualifications

• Associates Degree or some college preferred
• High school degree or GED required
• 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

Essential Functions

• Ability, at times, to work alone in the store
• Stand during entire shift, excluding meal and rest periods
• Move and lift 55 pounds
• Bend/twist at the waist and knees
• Travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Communicate effectively with customers, vendors, and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, managing multiple priorities
• Maintain attention and concentration for extended periods of time
• Work with minimal supervision
• Report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

• Ability, at times, to work alone in the store
• Stand during entire shift, excluding meal and rest periods
• Move and lift 55 pounds
• Bend/twist at the waist and knees
• Travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Communicate effectively with customers, vendors, and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, managing multiple priorities
• Maintain attention and concentration for extended periods of time
• Work with minimal supervision
• Report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay

$22.70- $28.95/hr

Benefits

Health, vision and dental insurance, retirement, and tuition reimbursement. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

Equal Opportunity Employer

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability.