Retail Store (M-Porium) Manager
About the role
The Multnomah Athletic Club (MAC) is seeking a Retail Manager to join their Engagement team. The Retail Manager is responsible for the overall strategy, operation, and performance of the Club’s primary retail operations, including the M-Porium and related retail initiatives that support member programs and the MAC lifestyle.
Responsibilities
- Deliver Exceptional Member Experience
- Establish proactive service standards for engaging members and guests
- Maintain a welcoming retail environment aligned with Club design and service standards
- Lead Financial Performance
- Develop and manage the annual departmental budget (sales, COGS, labor, expenses, profit)
- Monitor daily and monthly performance; analyze variances and implement corrective actions
- Establish pricing strategies and manage markdowns to meet financial and inventory goals
- Approve invoices, manage accounts payable processes, and submit purchase orders
- Oversee POS operations, including discrepancies, refunds, and system corrections
- Drive Buying & Merchandising Strategy
- Develop and execute buying plans aligned with sales goals and seasonal needs
- Select merchandise that reflects member preferences and Club brand standards
- Partner with programs to create merchandise tied to teams and initiatives
- Oversee visual merchandising and promotional displays to drive sales
- Collaborate with Communications to execute an annual promotional plan
- Build and manage strong vendor relationships, including negotiating terms and resolving issues
- Manage Inventory Effectively
- Use sales and inventory data to optimize replenishment and minimize excess stock
- Conduct physical inventories and cycle counts; resolve discrepancies
- Monitor shrink and implement loss prevention strategies
- Lead and Develop the Team
- Recruit, interview, and build a professional, service-oriented retail team
- Provide onboarding, training, coaching, and performance feedback
- Ensure proper staffing coverage for service and security needs
- Review and approve timekeeping in alignment with payroll procedures
- Support Operations
- Work on the sales floor as needed to support members and model service behaviors
- Review and approve branded merchandise designs
- Order retail supplies, fixtures, and materials
Requirements
- Associate degree in retail management or related field preferred (or equivalent experience)
- 5+ years of progressive retail experience, including at least 2 years in a leadership role
- 2+ years of merchandise buying experience, preferably in apparel or soft goods
- Experience managing budgets, inventory, and staff in a customer-facing environment
- Proficiency with POS systems, inventory tools, and business applications
Qualifications
- High school diploma or equivalent
- Ability to work flexible hours, including evenings and weekends
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Knowledge of retail operations and merchandising principles
Skills
- Customer service
- Merchandise selection and management
- Financial management
- Inventory control
- Team leadership
Benefits
Full-time employees enjoy medical, dental, and vision insurance, facility access, free parking, discounted public transportation passes, retirement participation with an employer match, and access to an Employee Assistance Program (EAP) for free. Additionally, there are discounts on club services and meals available.
Pay
Competitive salary based on experience and qualifications.
Schedule
Flexible schedule to accommodate the needs of the club and its members.
Equal Opportunity Employer
The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.