Retail Store Associate

Position Summary

As a Retail Store Associate, you will interact directly with clients and customers every day, helping them with in-store purchases, providing product information, managing cash register operations, maintaining aquariums, and performing outdoor tasks. You will consistently be client-facing, ensuring that you deliver exceptional customer service to all visitors.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Support all areas of operational excellence, including managing inventory, including filling orders, recalls, recovery, replenishment, etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Handle the cash register responsibly with care for all purchases and orders
• Responsible for cleaning and upkeep of the koi, plant, and store tanks during your shift.
• Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting.
• Restock and tidy shelves while conducting inventory checks upon both arrival and departure during your shift - advising management of any needed restock or concerns with inventory.
• Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected.
• Perform any other duties and responsibilities as needed.

Qualifications

• 2-3 years of experience of retail sales, cashier or customer-focused knowledge
• Physical requirement involving the exertion of force up to 40 pounds, including standing, lifting, and walking flights of stairs
• Consistently demonstrating strong communication and interpersonal skills
• Ability to carry out job responsibilities in a high-volume, fast-paced setting.
• High School Diploma, GED or equivalent - Required
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus!

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• Full Comprehensive Benefits and PTO Package
• High-growth and promotion opportunities!