Retail SR. Team Lead - Tysons Corner

Job Summary

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will assist the Retail Manager with leading a team of front line team leads and team members and must display strong and compassionate leadership.

Responsibilities

• Guest Experience
• Assist with the implementation, training, and promoting guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
• Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite vendors where necessary
• Assist in the management of box office operations to ensure an efficient and smooth welcome experience.
• Participate in MOD (Manager on Duty) rotation
• People and Culture
• Assist in the training and creation of reference materials for all retail and photo staff.
• Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with upper management and people and culture when standards are not met
• Retail Operations
• Assist in the management of Retail inventory levels to proper levels, conducting full stock inventory as needed.
• Assist in the development and implementation of sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business
• Assist with the implementation of store layout updates as directed by upper management.
• Assists with special company projects as may be needed
• Any and all duties as assigned

Requirements

• 1+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
• Exceptional communication skills, both written and verbal
• Organized and detail oriented
• Able to multitask effectively
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
• Able to work weekends and holidays

Benefits

• Flexible Schedule
• Paid sick leave

Why work at OGX

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other divers