Retail Team Lead

Responsibilities

• Ensures proper maintenance, reporting and management of the store’s financial assets such as, cash register tills, cash deposits and the change fund.
• Supervises team members to ensure they provide customers with the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Mets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Aids customer with purchases and pricing.
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Aids in understanding item pricing and “color of the week”.
• Aids with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

Requirements

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Cash handling experience.
• Warehouse experience, preferred.

Qualifications

• Must be available to work any shifts Monday through Sunday.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Knowledge of retail operations and customer service principles.

Benefits

• A competitive benefits package including paid time off (PTO), medical, dental, vision, and life insurance.
• A generous 401(k) plan with a company match.

Pay

A full-time position averages 32-40 hours per week.

Schedule

Hours will fluctuate based on business needs, (i.e., seasonal changes, donation volumes, etc.). Operating days will fluctuate based on store location. The Retail Team Lead must be available to work any shifts Monday through Sunday.