Retail Team Lead

Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place. We believe all girls belong here, and this belief is embedded in how we operate, hire, and lead. Our work is grounded in five core values: Be Joyful, Be Willing to Work Through It, You Can Count on Me, Community First, and Girls Are at the Center of Everything We Do.

GSRV operates within the Entrepreneurial Operating System (EOS), aligning leaders through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

Hiring range: $56,000 - $62,000 per year

About the Role

The Retail Team Lead oversees daily operations at the store level, engaging and providing leadership to a team of retail associates to ensure all customers have an exceptional experience. This position is in-person based out of our Saint Paul Service Center, with occasional travel to other GSRV locations and off-site events. As a member of GSRV’s leadership team, this role translates organizational priorities into clear goals, leads within EOS, and models our values through daily decision-making. The ideal candidate balances clarity with empathy, urgency with sustainability, and accountability with growth.

Responsibilities

• Team Leadership & Supervision: Lead, train, and supervise a team of 2-4 Retail Associates. Foster a positive, productive work environment and ensure the team is aligned with company objectives and retail goals.
• Team Development & Training: Continuously train and develop the team, ensuring they have the skills and product knowledge to succeed. Conduct weekly check-ins with Retail Associates to provide support and encourage growth.
• Inventory Management: Manage and maintain accurate inventories, including conducting physical counts, ensuring stock accuracy, and addressing discrepancies. Prepare replenishment orders, coordinate merchandise allocation, and recommend sales, markdowns, and reallocation.
• Sales Leadership: Drive sales performance by setting clear goals, tracking progress, and motivating the team to meet and exceed targets. Implement strategies to increase store sales and profitability.
• Customer Service: Provide exceptional customer service by assisting shoppers, handling POS transactions, resolving concerns, and ensuring a positive experience. Ensure the team maintains high standards of customer interaction.
• Pop-Up Shop Leadership: Lead off-site pop-up shops by managing inventory, product transfers, and event preparedness, including ticketing and organization. Assist the Director of Retail in coordinating setup, merchandising, and customer experience at events.
• Additional Duties:
  • Collaborate with colleagues across the council, GSUSA staff, and other councils.
  • Actively participate in all-staff meetings, training, and other meetings.
  • Represent GSRV’s desired image and position to internal and external audiences.
  • Support the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism with cultural competency.
  • Contribute to a cohesive, flexible, and productive staff environment that reflects Girl Scouts’ values and mission.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of leadership experience on a retail team.
• Prior Girl Scout experience is a plus but not required.

Skills

• Strong collaboration and team-building skills.
• Excellent organization, analytical, and multitasking abilities to meet deadlines and deliver high-quality results.
• Exceptional customer service and communication skills (oral and written) for diverse audiences, including staff, volunteers, members, and customers.
• Flexibility and resiliency in ever-changing environments.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Working knowledge of Retail Point of Sale systems and inventory management (cycle counts, physical inventories).
• Strong judgment, independent decision-making, and resourcefulness.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Passion for the Girl Scouts’ mission of developing the next generation of leaders.

Leadership Competencies

These competencies define exceptional leadership at GSRV and are evaluated during regular reviews:

• Team Engagement: Build positive, productive team dynamics reflective of GSRV’s values. Foster relationships across departments and with community stakeholders.
• Communication & Accountability: Communicate clearly and intentionally across audiences. Set expectations, meet deadlines, and recalibrate when challenges arise.
• Professional Growth: Actively seek feedback, invest in personal and team development, and create growth opportunities.
• Innovation & Impact: Use data to inform decisions, focus on outcomes, and test new approaches. Think beyond your department for organizational impact.
• Equity-Focused Practice: Integrate GSRV’s equity framework and anti-racism guidance into leadership. Remove barriers, build belonging, and ensure revenue strategies reflect our mission.
• Work Performance & Problem Solving: Deliver on Rocks and scorecard responsibilities. Regroup and re-strategize when falling short, and coach your team with directness and care.
• Strategic Mindset: Use data to measure goals, build partnerships, and advance GSRV’s mission. Understand organizational direction and contribute to its success.
• Transformational Leadership: Learn from the past, challenge assumptions, and create space for team growth. Represent GSRV’s story compellingly to diverse audiences.

Working Conditions

• Regularly required to speak, hear, and see (including close, distance, color, and peripheral vision).
• Frequently use hands/fingers to handle objects, tools, or controls.
• Occasionally stand, walk, sit, reach, climb, balance, stoop, kneel, crouch, or crawl.
• Work in an office environment, seated position, and with computers.
• Occasionally lift and/or move up to 40 pounds.
• Flexible schedule, including evenings and weekends as needed.
• Valid Driver’s License required; ability to work both in-office and independently off-site.