Retail Team Lead

Job Summary

Retail Team Lead (RTL) for the Donated Goods Program (DGP) at Goodwill Houston. This position supports the store and donation area operations, ensuring efficient and cost-effective management under the supervision of the Store Manager.

Essential Duties and Responsibilities

• Manage all day-to-day store operations in the absence of the Store Manager or Assistant Store Manager.
• Maintain open availability to assist the store with management and leadership needs.
• Help manage the Safety Program and communicate clear company goals to the team.
• Accurately complete sales transactions and maintain proper cash accountabilities.
• Aid in the training and development of associates.
• Ensure proper handling and processing of incoming donation flow.
• Operate store systems and ensure financial and statistical counts are completed.
• Support the timely rotation of apparel and hard goods according to Goodwill Houston policies.
• Perform other duties as directed by management.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adhere to all Goodwill Houston Policies & Procedures, Loss Prevention & Safety Regulations, and Goodwill Houston Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to Goodwill Houston safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Must comply with local, state, and federal laws and regulations.

Qualifications

• High school diploma or equivalent preferred.
• Management experience is preferred.
• At least one (1) year of retail sales experience preferred.
• Ability to read, write, and communicate effectively in English.
• Good computer skills (proficiency in Microsoft Office).
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment.
• GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at
• Reporting Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety – 95% quarterly safety metric score
• Goodwill LMS Training, etc.)

Physical Requirements/Work Environment

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.

Application Instructions

To apply for this position, please follow the instructions provided on the application form.

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