Retail Sales Worker Lead - Lancaster County Prison

Job Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to ensure the team is aware of the day’s tasks
• Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their role
• Help develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager’s absence and handle customer relations issues effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, note any out-of-stock items or shortages, order merchandise, and submit incident and injury reports
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• Perform nightly audit of cashier documentation
• Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
• Auxiliary with hiring General Utility Workers and Sales Associates
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Qualifications

• Previous retail experience preferred
• Mandatory mathematical skills to facilitate sales reports and audits
• Mandatory to be of legal age to work with alcohol
• Mandatory to provide proof of having earned a responsible alcohol training and certification program where applicable
• Mandatory to be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Mandatory to be fluent in the native language, both spoken and written
• Mandatory to be computer literate in MS Office programs
• Mandatory to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Mandatory to be well groomed and maintain a high level of professionalism

About the Role

• Support and train the utility workers and cashiers
• Assign day's work tasks to the Sales Associates and General Utility Workers
• Ensure all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service
• Serve as an example for the Retail Workers and General Utility Workers to aspire to
• Continually go above and beyond, deliver outstanding customer service, and successfully resolve any guest situations that may arise
• Maintain a professional and enthusiastic atmosphere even in the absence of management