Retail Sales Specialist - Microsoft

About the role

As a Retail Sales Specialist for our Microsoft products, you’ll engage with customers to understand their needs, preferences and budget while providing expert service and recommendations. You’ll maintain knowledge of Microsoft products through required trainings, certifications and self‑development. In this role, you’ll make our customers feel excited, confident and appreciated by providing them with relevant and memorable solutions.

Responsibilities

• Engage with customers in your department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals.
• Use skills learned from training to engage with customers, provide them with complete solutions and create positive experiences.
• Use available tools to stay current on promotional initiatives and help drive profitable growth.
• Generate future opportunities by discovering customers’ current and long‑term tech needs.
• Embrace our learning culture to continuously improve existing skills while acquiring new ones.
• Maintain specified department merchandising and organization.

Requirements

• Must be at least 18 years old.
• 1 year of experience in sales, customer service or a related field.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Preferred Qualifications

• Prior experience serving as a specialist in premium, luxury or complex technology solutions.
• 1 year of experience working with consumer electronics products and services.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well‑being.
• Various leaves of absence and paid time off based on eligibility and employment status.
• Potential incentive pay for eligible roles.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We humanize and personalize tech solutions for every stage of life—in stores, online, and in customers’ homes. Our culture deeply supports and values our employees, offering a great place to work where you can bring your authentic self now and into the future.