Retail Sales Representative (Shiprock, NM)

About the role

The Retail Sales Representative’s main objectives are to sell all products offered by Cellular One to meet company targets and foster customer loyalty through high-quality interactions. The role involves assisting the Store Supervisor in maintaining merchandise standards and ensuring a positive, supportive working environment.

A varied work schedule, including evenings, weekends, and minimal business travel, is required.

Responsibilities

• Meet and/or exceed monthly company sales targets and net subscriber targets.
• Provide high-quality customer service by greeting and assisting customers, and responding to inquiries and complaints to increase satisfaction and retention.
• Adhere to the six steps of the sale: Meet and Greet, Build Rapport, Fact Find, Presentation/Demonstration, Close, and Follow Up.
• Complete "Walk out Working" for all handsets and SIMs leaving the store.
• Develop expertise on all handsets, tablets, phone accessories, products, and services.
• Assist the Store Supervisor with assigned duties, including inventory, store cleaning, and ordering supplies.
• Contribute to team meetings to develop methods for increasing sales and expanding markets.
• Participate in team development to enhance team spirit.
• Ensure correct daily cash balancing and deposit of assigned drawer.
• Adhere to assigned work schedule, including clocking in and out via the timekeeping system, while being mindful of overtime.
• Fully complete all customer sales contracts with accurate contact information.
• Adhere to all company policies, procedures, and business ethics codes.

Skills

• Quality sales skills
• Customer service skills
• Handling of customer issues
• Time management
• Decision-making
• Written and verbal communication
• Basic computer software/hardware skills (MS Office, MS Outlook)

Requirements

• Previous retail sales experience preferred.
• Excellent interpersonal and organizational skills.
• Computer data entry skills preferred.
• High School or Equivalency Diploma.

Physical Requirements

• Lifting up to 30 pounds.

Schedule

Varied schedule, including evenings, weekends, and occasional minimal business travel for special community events.