Retail Sales Print Supervisor (Rochester Hills, MI)

About the role

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Requirements

• Able to work a flexible schedule based on the store’s needs
• Experience directing a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objections and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Qualifications

Essential Skills And Experience:

• Able to work a flexible schedule based on the store’s needs
• Experience directing a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objections and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Skills

• Collaboration and inclusiveness
• Customer engagement and relationship building
• Sales and consultative selling
• Team leadership and development
• Conflict resolution and communication
• Technology proficiency (Salesforce.com)

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay bonus plan eligible
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Pay

Compensation is based on qualifications and experience.

Schedule

Flexible schedule based on the store’s needs.