Retail Sales Manager/Sales/Custom Framing

About the role

Lead and coach a team of framers who focus on building customer relationships while creating custom framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions.

Responsibilities

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
• Develop and coach the team on selling behaviors.
• Lead the delivery of high‑quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve personal KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload, build plans, and allocate sales‑floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD) when required.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities and participate in performance management.
• Utilize leadership competencies for continued self‑development.
• Partner daily with MODs on framing expectations and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote commitment to the organization’s vision and values, and serve as a role model.
• Participate in truck unload and stocking processes to ensure standards are followed and completed within budget.
• Follow SOPs and company programs to maintain a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omni‑channel processes.
• Perform other duties as assigned.

Requirements

• Minimum: Basic computer skills.
• Preferred: Previous custom framing experience.
• Preferred: Retail management experience.
• Preferred: Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames; accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled.
• Occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.