Retail Sales - Lingerie - Palo Alto

Nordstrom is required to inform Los Angeles or San Francisco applicants that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements.

About the role

The ideal candidate is passionate about fashion, fit, and styling, understanding how these elements enhance customer confidence and comfort. They excel in building a loyal customer base through digital and in-store interactions, offering personalized experiences based on trust and fit expertise.

Responsibilities

• Conduct bra fittings with customers in the fitting room by measuring for size and providing appropriate fit and style guidance (training provided).
• Build lasting relationships with customers by providing personalized service and honest feedback.
• Achieve sales goals in-store and digitally using tools like text and social media.
• Stay updated on fashion and product knowledge through trainings provided by Nordstrom and brand consultants.
• Work collaboratively with the team to maintain a customer-ready department through tasks like filling orders, stocking, re-merchandising, price markdowns, and light cleaning.

Requirements

• Excellent communication and people skills, with the ability to connect with customers and contribute to a positive team environment.
• Empathy, sensitivity, and body positivity to provide a supportive and respectful environment during intimate apparel fittings for diverse customers of all shapes and sizes.
• Self-motivation and a strong interest in using networking and technology to drive sales.
• Strong multitasking and organizational skills to prioritize multiple tasks in a fast-paced environment.
• Flexible availability to work a schedule based on business needs.
• Physical ability to:
  • Continuously move for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequently use hands for grasping, fine manipulation, pushing, and pulling.
  • Handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay

Hourly pay range: $20.60 - $20.60, dependent on location, job-related knowledge, skills, and experience. Commission varies based on merchandise sold (3% to 14.5% for apparel, shoes, and accessories; 3% for Beauty and Men’s Fragrance). This position may also be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance
• Retirement and 401k options
• Paid Time Off (PTO) accruals and holidays
• Life insurance and disability coverage
• Merchandise discount
• Employee Assistance Program (EAP) resources

Eligibility requirements may apply based on location, job level, classification, and length of employment.