Retail Sales Leader

About the Company

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

Bonobos is a menswear brand recognized as a style instigator, offering perfect-fit clothing through an innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now provides a variety of styles available online and at any of its 50 Guideshop locations. Guideshops deliver one-on-one service and expert fit advice in a unique retail setting.

About the Role

Bonobos is seeking a Lead Guide (Retail Sales Leader) for our West End Guideshop. The Lead Guide is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. This role leverages product knowledge to deliver an exceptional customer experience in a non-traditional retail environment. Bonobos offers a best-in-class product assortment, including a full wardrobe of better-fitting men's clothing for every occasion, available to try on at our Guideshop locations. Our one-on-one, appointment-based experience complements our web-based store.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results.
• Coach Guides during scheduled shifts to provide an exceptional customer experience.
• Execute closing and opening Guideshop duties as assigned.
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available.
• Support expense budget, payroll control, and procedural compliance for the Guideshop.

Requirements

• 2-5 years of retail or sales experience in a leadership capacity or relevant experience.
• Proven ability to consistently achieve personal and overall store sales goals.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of men's fashion, fabrics, styles, and fit.

Preferred Qualifications

• Passion for learning about men's fashion, fabrics, styles, and fit.
• Ability to cultivate an environment where all customers and associates feel welcome, heard, and valued.
• Enthusiasm for coaching and mentoring a team, leading by example.
• Ability to create and maintain a cohesive work environment that inspires engagement.
• Self-motivated and confident in networking and generating leads.
• Strong time management, organizational skills, and proficiency in written and verbal communication.

Benefits

PHOENIX offers a range of benefits for full-time associates, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match. Both full-time and part-time associates may participate in the Bonobos Guideshop Incentive Plan.