Retail Sales Leader

About the Company

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

Bonobos is a menswear brand known for being a style instigator and offering perfect-fit menswear through an innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any of our 50 Guideshop locations. Our Guideshops deliver one-on-one service and expert fit advice in a unique retail setting.

About the Role

Bonobos is seeking a Lead Guide (Retail Sales Leader) for our Guideshop. A Lead Guide is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. This role uses product knowledge to deliver an exceptional customer experience in a unique retail setting. Our one-on-one, appointment-based experience offers customers an alternative and complementary service to our web-based store.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute closing and opening Guideshop duties as assigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control, and procedural compliance for the Guideshop

Requirements

• 2-5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men's fashion, fabrics, styles, and fit

Preferred Qualifications

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
• Enthusiastic about coaching and mentoring a team and inspired to lead by example
• Create and ensure a cohesive work environment that inspires engagement
• Self-motivated and confident in your ability to network and generate leads
• Strong time management, organizational skills, and skilled at written and verbal communication

Benefits

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, life insurance, and more. Part-time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match. Full-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.