Retail Sales Lead, Fabletics (Ross Park Mall - Pittsburgh, PA)

TechStyle Fashion Group - Fabletics Retail is seeking a Full-Time Sales Lead to deliver a best-in-class retail customer experience and support sales and operations. You’ll use cutting-edge technology to enable seamless shopping between our website and retail stores, working alongside the Store Manager, supervisors, and a team of associates to help customers live their passion.

Responsibilities

• Embody our culture and values while providing insight to customers on how to live their passion.
• Actively engage customers by sharing knowledge about fabrics, features, fit, and function of our products.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store-merchandising guidelines to create an easy-to-shop environment and add value to the customer’s purchase journey.
• Provide and nurture feedback to the Store Manager to continuously improve the business.
• Strive for excellence in meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards; identify and communicate potential issues.
• Unpack boxes for inventory as required (boxes can weigh 10-30 lbs).

Requirements

• 1+ years of work experience in a retail environment; prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners both inside and outside the store.
• Experience working with large teams.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• High degree of comfort dealing with ambiguity and taking initiative when opportunities arise.
• Familiarity with retail inventory and POS systems.
• Self-motivated, with strong communication skills and an innate ability to bring out the best in others.
• Ability to multi-task, set priorities, and work well under pressure.
• Flexibility in work hours, including evenings, weekends, and national holidays.
• Physical demands: constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Must be at least 18 years of age.