Retail Sales Associate, Sandro/Maje, Bloomie's, Shrewsbury

At SMCP

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities.

About the role

As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise.

Responsibilities

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.
• Build and maintain a client book, fostering long-term relationships.
• Encourage repeat visits through personalized follow-ups and exclusive offers.
• Share insights on collections, craftsmanship, and brand heritage.
• Guide clients through their shopping journey, ensuring a meaningful brand connection.
• Support daily operations, including visual merchandising and floor maintenance.
• Ensure stock is replenished and the store remains organized and inviting.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Work closely with the team to create a motivating, results-oriented environment.
• Address customer concerns professionally, ensuring satisfaction and long-term loyalty.
• Provide solutions that enhance the overall client experience.

Requirements

• 1+ years of customer service or retail experience, preferably in a fashion-forward environment.
• Passionate about styling, fashion, and delivering an exceptional client experience.
• A strong communicator—friendly, engaging, and skilled at building relationships.
• A team player with a positive, solution-oriented mindset.
• Social media savvy (a plus, but not required).
• Adaptable and flexible to thrive in a fast-paced retail setting.
• Flexible availability, including evenings, weekends, and holidays, is required.

Who You Are

• Passionate about styling, fashion, and delivering an exceptional client experience.
• A strong communicator—friendly, engaging, and skilled at building relationships.
• A team player with a positive, solution-oriented mindset.
• Social media savvy (a plus, but not required).
• Adaptable and flexible to thrive in a fast-paced retail setting.
• Flexible availability, including evenings, weekends, and holidays, is required.

What You’ll Do

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.
• Build and maintain a client book, fostering long-term relationships.
• Encourage repeat visits through personalized follow-ups and exclusive offers.
• Share insights on collections, craftsmanship, and brand heritage.
• Guide clients through their shopping journey, ensuring a meaningful brand connection.
• Support daily operations, including visual merchandising and floor maintenance.
• Ensure stock is replenished and the store remains organized and inviting.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Work closely with the team to create a motivating, results-oriented environment.
• Address customer concerns professionally, ensuring satisfaction and long-term loyalty.
• Provide solutions that enhance the overall client experience.

Benefits

• Competitive base hourly pay, individual commission, and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits.
• Employee Assistance Program (EAP) and MAVEN Family Planning.

Pay

$18—$22 USD per hour