Retail Sales Assistant, Jewelry

About the role

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The role is in‑person at the Beverly Hills, CA location.

Responsibilities

• Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Qualifications

• A passion for the customer; you go above and beyond to provide the best possible experience.
• A drive to exceed goals; you love a good challenge and consider yourself an over‑achiever on a mission to exceed sales targets.
• Detail‑oriented: you know the little things count the most in customers’ biggest moments and have a keen eye for detail in a fast‑moving environment.
• Strong communication skills: clear and concise whether interacting in person, via email, or by chat.
• Collaborative team player who believes transforming the jewelry industry requires teamwork.
• Ability to work a full‑time schedule that includes weekend days.
• Willingness to work in‑person at the Beverly Hills, CA showroom.

Benefits

• Excellent training program and endless opportunities for career growth.
• Regular 1‑on‑1s with your manager, varied training opportunities, and an annual 360‑review process for clear growth pathways.
• Consistent weekly hours with 2 consecutive days off (set schedule).
• Diverse, mission‑minded team committed to a transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account: company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
• Continued education: company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee discounts: generous discount on Brilliant Earth jewelry.
• Sales incentive programs to recognize and reward sales performance.
• Mental wellness perks: access to self‑care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
• Giving back and volunteer opportunities