Retail Sales Assistant, Jewelry

About the role

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. Team members assist customers in finding their best jewelry match from our luxury product line, meet and exceed sales targets in a fast‑paced environment, and create personalized experiences while sharing the happiest moments of our customers' lives. This position is in‑person at our King of Prussia location and requires a full‑time schedule that includes weekend days.

Responsibilities

• Utilize sales strategies and problem‑solving techniques to guide customers through purchasing decisions such as ring settings and diamond options.
• Proactively greet, check‑in, and assist customers, creating a memorable one‑on‑one experience that reflects our luxury brand.
• Manage a high volume of incoming sales leads to achieve individual and team revenue targets.
• Respond to online inquiries and provide sales assistance via live chat and phone while maintaining a luxury customer experience.
• Develop and demonstrate product knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments for pick‑ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre‑appointment questions.
• Review customer feedback and online reviews, collaborating with leaders to improve experience and performance.
• Use the ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as liaison for facilities maintenance projects, troubleshooting and performing minor repairs as needed.
• Send and receive product from the distribution center, customers, and vendors while reconciling inventory and maintaining organization.
• Enforce waiting‑room policies to ensure a safe, pleasant experience and product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer and a commitment to providing the best possible experience.
• Drive to exceed sales goals and a self‑proclaimed “over‑achiever” mindset.
• Strong attention to detail and a love for process in a fast‑moving environment.
• Excellent communication skills—clear and concise in person, email, or chat.
• Team‑player attitude with a collaborative approach to transforming the jewelry industry.

Benefits

• Competitive compensation ($17‑$19 per hour) with incentive programs recognizing sales performance.
• Robust benefits package including medical, dental, vision (including $0 premium option) and employer HSA contributions.
• 401(k) match.
• Paid Time Off (3 weeks in the first year) and parental leave.
• Disability and life insurance (100% employer‑paid).
• Pre‑tax commuter benefits.
• Employee discounts on jewelry.
• Lifestyle Spending Account for wellness expenses (gym, massage, counseling, etc.).
• Company‑sponsored continued education, leadership training, diversity & inclusion programs, and tuition reimbursement.
• Mental wellness resources, including self‑care apps, seminars, and 24/7 counseling via Employee Assistance program.
• Volunteer and giving‑back opportunities.
• Career growth through regular 1‑1s, training, and annual 360‑degree reviews.
• Consistent weekly schedule with two consecutive days off.
• Diverse, mission‑driven team focused on sustainability, transparency, and inclusion.

Pay

The targeted budget for this position is $17 – $19 per hour. This compensation range may be adjusted at any time at the discretion of the company.

Schedule

Full‑time schedule that includes weekend days. Employees enjoy consistent weekly hours and two consecutive days off.