Retail Sales Assistant, Jewelry

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer, assisting them in finding the perfect jewelry match from our luxury product line while meeting and exceeding sales targets in a fast‑paced environment.

Responsibilities

• Utilize sales strategies and problem‑solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
• Proactively greet, check‑in, and assist customers, creating a memorable one‑on‑one experience that reflects our luxury brand.
• Manage a high volume of incoming sales leads to achieve individual and team revenue targets.
• Respond to online inquiries and provide sales assistance via live chat and phone while maintaining a luxury customer experience.
• Develop and demonstrate product knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments for pick‑ups, exchanges, resizing, and other customer inquiries.
• Call customers to confirm showroom appointments and answer pre‑appointment questions.
• Review customer feedback and work with leaders to continuously improve the experience and sales performance.
• Use the ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing Brilliant Earth’s mission of sustainable, transparent, and compassionate jewelry.
• Maintain showroom appearance, cleanliness, and organization; execute new product merchandising guidelines.
• Serve as liaison for facilities maintenance projects, troubleshooting and performing minor repairs as needed.
• Send and receive product from the distribution center, customers, and vendors; reconcile inventory and maintain organization.
• Enforce waiting‑room policies to ensure safety, pleasant experience, and product security.
• Open and/or close the showroom and waiting area.

Qualifications

• Passion for delivering exceptional customer service and going above and beyond for each guest.
• Strong drive to exceed sales goals and thrive on challenges.
• Attention to detail and a love for process in a fast‑moving environment.
• Excellent communication skills, clear and concise in person, email, or chat.
• Team‑oriented mindset with a collaborative approach to transforming the jewelry industry.

What We Offer

• Competitive compensation ($22‑$24 per hour).
• Robust benefits package, including medical, dental, vision (with $0 premium option) and employer HSA contributions.
• 401(k) match.
• Paid Time Off (3 weeks in the first year) and parental leave.
• Disability and life insurance (100% employer‑paid).
• Pre‑tax commuter benefits.
• Employee discounts on jewelry.
• Sales incentive programs.
• Lifestyle Spending Account for wellness expenses (gym, massage, counseling, etc.).
• Company‑sponsored continued education, leadership training, diversity & inclusion programs, and tuition reimbursement.
• Mental wellness resources, including self‑care apps, seminars, and 24/7 counseling via Employee Assistance Program.
• Giving‑back and volunteer opportunities.
• Career growth through regular 1‑1s, training, and annual 360‑degree reviews.
• Consistent weekly hours with two consecutive days off.
• Diverse, mission‑driven team focused on sustainability, transparency, and inclusion.

Pay

The targeted budget for this position is $22‑$24 per hour; the range may be adjusted at any time at the company’s discretion.

Schedule

Full‑time schedule that includes weekend days, with consistent weekly hours and two consecutive days off.