Retail Sales and Operations Manager

Job Overview

As a Retail Outlet Sales and Operations Manager at Bob’s Discount Furniture, you’ll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations. You’ll play a critical role in ensuring merchandise is received, staged, and sold efficiently, while maintaining a safe, organized, and customer-friendly showroom and warehouse. This hands-on leadership role blends sales strategy with back-end operational excellence to drive success across multiple departments. This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays.

Key Skills For Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Core Competencies & Expertise
  • Retail sales and back-end operations leadership
  • Team management, coaching, and scheduling
  • Inventory control and cycle counting
  • Logistics coordination and merchandise flow
  • Safety compliance and warehouse standards
  • Showroom merchandising and outlet presentation
  • Customer experience and satisfaction
  • Performance feedback and employee development
  • Critical thinking and process improvement
• Preferred Competencies & Skills
  • 2–5 years of retail and/or warehouse leadership experience
  • Experience in sales-driven environments
  • Proven success in team development and accountability
  • Bachelor's degree or equivalent work experience
  • Familiarity with receiving, returns, and outbound logistics processes

Minimum Qualifications

• Demonstrated leadership and decision-making abilities
• Strong communication and organization skills
• Experience in inventory, receiving, and merchandising
• Must be at least 18 years old to be considered for employment

Physical Demands

• Ability to stand, walk, bend, and lift throughout the workday
• Capable of lifting or moving items up to 50 lbs. without assistance
• Frequent use of warehouse tools, ladders, and equipment

Reporting Relationships

• Reports to: Retail Store Manager
• Direct Reports: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists (may vary by location)

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance with voluntary options
• Pet Insurance and Employee Assistance Program
• Bob’s Helping Hand & Bail Out financial support programs
• Tuition Reimbursement and Employee Scholarship Programs
• On-the-job training and career path development
• Employee Discount from Day 1 and additional partner discounts

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!