Retail Rock Climbing Associate

About the Role

As a Climbing Associate at DICK’S Sporting Goods, you will drive engagement, training, and educational programs for both teammates and customers in all aspects of climbing. You are responsible for monitoring climbing activities, providing assistance to climbers, directing workflow, and overseeing the daily operations of the climb department under the direction of the Lead and Assistant Store Manager. You will also drive results, ensure Company standards, and assist in other store operations as needed.

Responsibilities

• Deliver the highest level of customer service within the department while engaging in behaviors aligned with company service and selling standards.
• Ensure the customer experience includes product experts who provide consultative advice and demonstrate excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Uphold company standards for merchandise presentation, including floor sets, signing requirements, price changes, replenishment, recovery processes, and in-stock conditions.
• Assist the Climbing Lead with team-building events at the rock wall with guides.
• Identify and correct safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintain confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and treated with respect.
• Support the team across the store with an all-hands-on-deck approach.
• Assist in creating, maintaining, and ensuring compliance with safety-related standard operating procedures for the building, service areas, climbing wall, and field.
• Ensure the safety and security of teammates, athletes, and property per local regulations.
• Ensure all certifications are completed and up to date.
• Perform other tasks as assigned by management.

Qualifications

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Teammate Traits

We look for the following traits in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Pay

Targeted pay range: $14.00 - $21.00 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Benefits

DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.