Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to a team that values your growth and success. Ross delivers high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience for customers. Our team pursues excellence, fosters career growth, and works collaboratively to solve challenges. We celebrate diversity, equality, and inclusion, striving to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. As a Fortune 500 company with 2025 revenues of $22.8 billion, we are committed to providing an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates. Report or correct unsafe conditions immediately.
• Treat all customers and associates with respect, courtesy, and professionalism. Use company recognition programs to acknowledge fellow associates.
• Assist customers with register transactions, merchandise questions, and general inquiries in a polite and knowledgeable manner. Greet customers with eye contact, a smile, and a friendly demeanor.
• Respond promptly and efficiently to customer service calls, handling issues courteously and escalating to store leadership when necessary.
• Maintain a clean work area by performing tasks such as sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and adhere to the Loss Prevention Awareness program, including shortage prevention and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card details, and merchandise.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately, following all company policies and procedures.
• Maximize productivity by executing store best practices and minimizing unnecessary steps in workflows.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes efficiently.
• Business acumen and ability to align and prioritize tasks.
• Builds and develops talent within the team.
• Collaborates effectively with others.
• Leads by example and communicates clearly.
• Ensures accountability and execution of responsibilities.