Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our mission of delivering high-quality brands and on-trend merchandise at extraordinary savings. As a Retail Associate, you will play a key role in ensuring our customers have a positive shopping experience while upholding our commitment to diversity, equality, inclusion, and community. Ross is a Fortune 500 company with corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and distribution centers nationwide.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; participate in company recognition programs.
• Assist customers with merchandise, answer questions, and operate registers; greet customers with eye contact, a smile, and a friendly demeanor.
• Respond promptly and efficiently to customer service needs, handling issues courteously and escalating to leadership when necessary.
• Maintain a clean and organized store by performing tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing, recovery, and merchandising tasks to ensure a neat, organized, and efficiently stocked store.
• Expedite the movement of newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow loss prevention programs, including merchandise protection standards and Mark-Out-of-Stock (MOS) policies.
• Handle cash, check, charge card, and refund transactions accurately and securely, following all company policies and procedures.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices and minimizing inefficiencies in workflow.

Qualifications and Skills

• Ability to communicate effectively and respectfully with customers, associates, and leadership.
• Basic mathematical skills commonly used in retail environments.
• Competencies in managing work processes, business acumen, planning, collaboration, leadership, communication, and accountability.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Capability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.