Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience for our customers. Our team values career growth, teamwork, diversity, equality, inclusion, and community engagement. With corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

Responsibilities

• Ensure a positive shopping experience for all customers by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect and maintain a clean work area at all times.
• Engage in tasks as assigned during all working hours, performing a range of functions in all store areas as business needs require.
• Prioritize safety, maintaining a high level of awareness on the sales floor to create a secure shopping environment.
• Assist customers with merchandise, answer questions, and handle transactions at the register.
• Respond promptly and efficiently to customer service calls and issues, involving store leadership when needed.
• Perform cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies to maintain store standards.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines.
• Understand and follow the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification and processing of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately and efficiently.
• Maximize productivity by executing all store best practices and minimizing steps in workflow.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Qualifications

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution