Retail Receiving Lead

About the role

The Retail Receiving Lead plays a crucial role in Wayfair's returns Outlet retail store, helping to enhance the customer experience and manage the store efficiently. This position offers rapid growth opportunities, competitive benefits, and a chance to contribute to a dynamic and innovative environment.

Responsibilities

• Lead and create a best-in-class customer experience by connecting customers with Wayfair's extensive home assortment.
• Master Wayfair's brand story and communicate it effectively to customers.
• Manage and monitor stock levels, merchandise adjacencies, presentations, and signages to ensure the sales floor is adequately stocked.
• Support customer fulfillment across all channels, including order pick-up and incoming inventory.
• Maintain visual standards and backroom standards, including ticketing and replenishment duties.
• Utilize sales analytics tools to drive store profitability and growth.
• Foster a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Live by and guide by Wayfair's People Principles every day.
• Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards during floor leadership shifts.
• Manage and organize incoming and outgoing freight safely.
• Assist with visual adjacencies and presentations as needed.
• Work closely with the Keyholder to open and close the store.

Requirements

• 2+ years of retail experience, preferably in the home or furnishing space.
• Passion for great customer service, operational excellence, and efficiency.
• Strong organizational, self-motivation, communication, and relationship management skills.
• Excellent verbal and active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Technical acumen to learn necessary software and systems.
• Ability to process information and merchandise through a computer system and POS register system.

Qualifications

• Track record of thriving in a fast-paced and changing environment.
• Comfortable lifting up to 50 pounds unassisted and maneuvering products weighing up to 150 pounds unassisted or via team lift.
• Physical requirements include standing, walking, talking, hearing, handling, feeling, and reaching with hands and arms; occasional sitting; frequent stooping, kneeling, crouching, or crawling; and ability to adjust focus.

Skills

• Excellent verbal and active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Technical acumen to learn necessary software and systems.
• Ability to process information and merchandise through a computer system and POS register system.

Benefits

• Growth opportunities (conversions, promotions, etc.)
• Health benefits start day one
• Wayfair company discount
• 401(k) with company match
• Overtime hours & pay
• Referral bonuses

Pay

$20 per hour

Schedule

Store Hours: Monday - Saturday: 10am - 8pm, Sunday: 11AM - 7PM