Retail Processing Trainer

About the role

This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams.

Responsibilities

• Evaluate strengths and weaknesses to identify training needs.
• Design and deliver training programs that enhance employee competencies.
• Create or oversee the production of classroom handouts, instructional materials, aids, and manuals.
• Manage all phases of training interventions and monitor quality results.
• Deliver training courses and assess training effectiveness to ensure skills and techniques are incorporated into employee work behavior.
• Evaluate ongoing programs to ensure they reflect any changes.
• Stay updated on trends and tools in employee development.

Requirements

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Qualifications

• Ability to perform training needs assessments.
• Knowledge of regulatory and legal compliance obligations, rules, and regulations.
• Intermediate knowledge of residential mortgage industry.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and regulations.
• Intermediate speaking and writing communication skills.

Skills

• Training design and delivery.
• Needs assessment and evaluation.
• Curriculum development and management.
• Communication and interpersonal skills.
• Ability to stay updated on industry trends and tools.

Benefits

• Competitive salary range for new hires is generally $76,405.00 - $94,381.00 for Irvine, CA.
• Annual bonus/incentives earned.
• Medical and dental insurance.
• Time off.
• 401(k) matching program.
• Tuition assistance program.
• Employee volunteer program.
• Wellness program.

Pay

Salary range for new hires is generally $76,405.00 - $94,381.00 for Irvine, CA. Salary amount is determined by specific job location.

Schedule

N/A