Retail Processing Trainer

About the role

This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams.

Responsibilities

• Evaluate strengths and weaknesses to identify training needs.
• Design and deliver training programs that enhance employee competencies.
• Create and manage classroom handouts, instructional materials, aids, and manuals.
• Direct and monitor structured learning experiences to ensure quality results.
• Audit ongoing programs to reflect any necessary changes.
• Stay updated on trends and tools in employee development.

Requirements

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Pay

The salary range for new hires is generally $76,405.00 - $94,381.00 for Irvine, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program

Schedule

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Contact Information

To inquire about reasonable accommodations for applying, please email HR@westernalliancebank.com or call 602-386-2488.