Retail Processing Trainer
About the Role
This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams. As a Trainer, you'll enhance the competencies of individual employees by designing and conducting training programs that boost workplace performance in alignment with the company’s core values.
Responsibilities
- Perform training needs assessments, design and deliver curriculum, and manage all phases of training interventions.
- Identify training needs by evaluating strengths and weaknesses.
- Translate requirements into trainings that groom employees for career advancement.
- Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals.
- Direct structured learning experiences and monitor quality results.
- Deliver training courses and assess training effectiveness to ensure incorporation of taught skills into employees' work behavior.
- Periodically evaluate ongoing programs to reflect changes.
- Stay abreast of new trends and tools in employee development.
Requirements
- 3+ years of related experience in Training or a similar field.
- High school diploma required.
- Entry-level to intermediate knowledge of the residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
- Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, regulations, industry standards, and practices.
- Intermediate mortgage industry experience.
- Intermediate speaking and writing communication skills.
Pay
Salary range for new hires is generally $76,405.00 - $94,381.00 for Southern California. Salary amount is determined by specific job location. The role may also be eligible for annual bonus/incentives.
Benefits
- Competitive salaries and an ownership stake in the company.
- Medical and dental insurance.
- Paid time off.
- 401k matching program.
- Tuition assistance program.
- Employee volunteer program.
- Wellness program.
- Opportunity to learn business operations and financial management.
About the Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands that remain part of the company’s heritage.