Retail Processing Trainer

About the role

This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams.

Responsibilities

• Perform training needs assessments, design and deliver curriculum and learning materials, and manage all phases of training interventions.
• Identify training needs by evaluating strengths and weaknesses.
• Translate requirements into trainings that will groom employees for the next step of their career path.
• Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals.
• Direct structured learning experiences and monitor quality results.
• Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior.
• Periodically evaluate ongoing programs to ensure they reflect any changes.
• Stay abreast of new trends and tools in employee development.

Requirements

• 3+ years of related experience in Training or a similar field.
• High school diploma required.
• Entry-level to intermediate knowledge of the residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
• Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Pay

Salary range for new hires is generally $76,405.00 - $94,381.00 for Southern California. Salary amount is determined by specific job location. The role may also be eligible for annual bonus/incentives.

Benefits

• Competitive salaries and an ownership stake in the company.
• Medical and dental insurance.
• Time off.
• 401k matching program.
• Tuition assistance program.
• Employee volunteer program.
• Wellness program.
• Opportunity to bolster business knowledge and gain hands-on experience in company operations and financial management.

About the company

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands that remain part of the company’s heritage.