Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing “total solutions” to customers, covering products, technology, services, furniture, and print offerings. They are expected to build and maintain customer relationships, support sales offerings, and contribute to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to ensure correct and timely completion of customer orders.
• Communicate effectively to request assistance and coordinate service for customers.
• Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
• Identify and implement process improvements to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates, and develop personal selling skills and product knowledge.
• Perform external key carrier responsibilities, including opening/closing duties and Leader on Duty functions.
• Ensure safety and security of the building and associates during the absence of the management team.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales or customer service; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

Benefits

Competitive salary range, 401(k) plan, and various other benefits. The company offers a benefits package that includes a 401(k) and more, along with ample opportunity for growth within the organization.

Pay, Benefits & Work Schedule

The salary range for this role is $16.00/hour to $18.00/hour, with compliance with state and local minimum wages. The company provides a benefits package, including a 401(k) and more, and offers an incentive program. The company complies with the Equal Employment Opportunity guidelines and the City & County of San Francisco Fair Chance Ordinance.