Retail Outdoor Lead

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

At House of Sport, the Outdoor Lead will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Outdoor Lead they are responsible for directing workflow and overseeing the daily operations within the department under the direction of the Assistant Store Manager. In addition, through elevated customer service the lead will build meaningful relationships with athletes within the great outdoors, fishing, camping, hiking, etc. Additional responsibilities will also include driving results, ensuring Company standards, and assisting with storewide operations as needed.

Customer Service & Sales

• Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in‑line with company’s service and selling standards.
• Bring to life the power of opinion, ensuring the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in‑stock, etc.
• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories.

Scheduling & Operations

• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist the manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Maintain Company loss‑prevention standards and controls.

Mentoring & Developing Talent

• Assist with training associates on Company procedures and programs; this includes new associate training and cross‑training current associates.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Share timely feedback on projects, tasks, and deliverables.

Qualifications

• High school diploma or equivalent.
• 1–3 years experience; prior retail experience preferred.