Retail Outdoor Lead

Overview

At House of Sport, the Outdoor Lead will provide thoughtful product recommendations that fit the skill/experience level of each athlete. They will direct workflow and oversee daily operations within the department under the direction of the Assistant Store Manager. Additionally, they will build meaningful relationships with athletes through elevated customer service and drive results.

Customer Service & Sales

• Drive the highest level of customer service within the Outdoor department while engaging in behaviors that align with company service and selling standards.
• Bring to life the power of opinion by making the explorer experience include product experts who provide consultative advice and demonstrate excellent product knowledge.
• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories.

Scheduling & Operations

• Aid the store management team with general supervision in the store according to Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist the manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Maintain Company loss prevention standards and controls.

Mentoring & Developing Talent

• Assist with training associates on Company procedures and programs, including new associate training and cross training current associates.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Share timely feedback on projects, tasks, and deliverables.

Qualifications

• High school diploma or equivalent
• 1-3 years experience; prior retail experience preferred

Targeted Pay Range

The targeted pay range is $18.50 - $28.25 per hour. The starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. For more information, visit www.benefityourliferesources.com.