Retail Operations Project Lead

About the role

Provides program leadership that directly supports the success of the Field Sales Team, Retail Leaders, Retail Partners, and Save A Lot stores. These programs range from new program design to operational support for various Retail teams. A Retail Operations Project Lead must be organized, efficient, and able to communicate and execute a project’s scope, purpose, and outcomes to stakeholders and leadership. This role requires cross-functional collaboration with departments throughout the Save A Lot business to design effective solutions to key business opportunities and deliver measurable results. The Retail Operations Project Lead will foster relationships and effective communication with teams across Save A Lot to successfully execute all aspects of store support and assistance using various tools and resources.

Responsibilities

• Serve as Program Lead for Save A Lot’s Customer Care program, managing day-to-day customer feedback workflows, engaging cross-functional teams for support, and maintaining organization and operation of support platforms.
• Serve as program lead for other retail support programs such as the Save A Lot field driver program, mystery shop program, and customer review management. Support these programs through maintaining relationships with third-party vendors, reviewing execution, and updating leadership on performance on regular cadences.
• Track, analyze, and report key performance indicators (KPIs), providing leadership with updates on program performance, field priorities, and project progress.
• Manage cross-functional projects and initiatives, ensuring timelines, deliverables, communications, and business objectives are successfully achieved.
• Identify and drive process improvements and operational efficiencies that enhance support for retail teams and improve overall program effectiveness.
• Build and maintain strong internal and external partnerships to support strategic initiatives, resolve issues, and optimize organizational performance.
• Perform additional projects and responsibilities as assigned by Retail Operations Leadership.

Requirements

• Bachelor’s degree required in business, management, or related field.
• 3-5 years of business experience in retail operations; project lead experience preferred.
• Ability to follow project methodology and deliver measurable outcomes.
• Ability to manage multiple concurrent assignments/projects and effectively prioritize efforts.
• Must be self-motivated and able to work with minimal supervision.
• Demonstrate effective written and verbal communication skills, strong customer focus, and demonstrated ability to work in geographically dispersed teams.
• Must have strong computer skills and be proficient in the use of Microsoft Office applications.
• Knowledge of retail operations and store operating procedures (Save A Lot/Limited assortment discount retail specific experience preferred).
• Interpersonal skills to build rapport, network, communicate, and maintain effective business relationships within and outside the company.

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed.
• Most work is performed in a temperature-controlled environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.

Our Values

• Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome.
• Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence.
• Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability.
• Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect.

Benefits

• 401K company match up to 4%.
• Paid Time Off.
• Medical Insurance options including FSA & HSA.
• Vision Insurance.
• Dental insurance.
• Employee Assistance Programs.
• Team Member Referral Program.
• Tuition Reimbursement.
• Wellbeing Program.
• Career development opportunities.