Lead Retail Operations

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Responsibilities

• Lead daily retail operations, including opening and closing procedures, and ensure all operational standards are consistently followed.
• Manage and support sales floor activities, providing direction and assistance to team members throughout the day.
• Deliver exceptional guest service and set the standard for customer engagement, product knowledge, and service recovery.
• Communicate attendance concerns and staffing issues to store leadership and coordinate employee breaks in accordance with company policies and state regulations.
• Partner with operational leadership to ensure merchandising standards, product presentation, and promotional displays are executed consistently.
• Ensure all team members receive and understand operational updates, promotions, and other key communications.
• Verify pricing accuracy and ensure all promotional offers, markdowns, and signage are current and correctly displayed.
• Support inventory accuracy through adherence to inventory processes, stock organization, and discrepancy reporting.

Requirements

• Minimum 1-3 years of retail experience, preferably in a lead, senior associate, or supervisory capacity.
• Proven ability to deliver exceptional customer service and support daily retail operations.
• Experience with merchandising, promotional execution, and sales floor management.
• Basic inventory