Lead Retail Operations

About the role

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Responsibilities

• Generate sales, and demonstrate and maintain a professional standard of guest service
• Responsible for opening and closing store
• Evaluate sales trends and create methods for sales growth
• Manage retail and rental inventory control and meet or exceed inventory goals
• Enforce company cash handling policies and procedures, and other loss prevention policies
• Manage sales floor team and rental process
• Act as a mentor who can train and lead a sales team with effective communication
• Provide great customer service to all guests
• Ensure pricing is accurate and current including any and all promotions
• Stocks shelves, counters, or tables with merchandise
• Other duties as assigned

Requirements

• Previous retail sales experience – required
• Previous snow sport industry experience – preferred
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English – required
• Ability to maintain a working knowledge of products and trends within the industry
• Commitment to exceptional customer service
• Basic computer skills
• Ability to work a flexible schedule; including nights, holidays and weekends – required
• Must be able to lift up to 25 lbs
• Minimum age: at least 18 years of age
• Housing availability: Yes

Benefits

• Free pass(es) for employees
• Free ski and snowboard lessons
• 40% retail discount
• Employee discounted lift tickets for friends and family
• Discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Referral Program
• Epic Service – leading training and development experience
• Wellness benefits to fuel your success

Pay

Starting wage: $23.00/hr – $26.88/hr (expected pay range)

Schedule

Winter Seasonal 2026/2027, Full‑time hours available; flexible schedule required including nights, holidays, and weekends.