Retail Operations Coordinator

About the role

The Retail Operations Coordinator plays a crucial role in providing exceptional customer service and operational support within the Brilliant Earth showroom. This position requires a strong commitment to customer satisfaction and a passion for creating memorable experiences.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
• Manage and organize appointments for pick-ups, resizing, and repairs.
• Absorb and assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred.
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• An ability to think critically and adapt quickly in a flexible environment.
• Exceptional time management skills and accountability.
• A team player mindset with an ability to work collaboratively and cross-functionally.
• Strong computer and organization skills.
• Interest in socially and environmentally responsible organizations and products.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or hospitality setting preferred.
• Ability to work a full-time schedule of Tuesday - Saturday.

Skills

• Customer Service Skills
• Attention to Detail
• Time Management
• Teamwork
• Computer Skills
• Problem Solving

Benefits

• Career Growth
• Competitive Compensation
• Roth IRA Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Pre-Tax Commuter Benefits
• Employee Discounts
• Mental Health Resources
• Volunteer Opportunities
• Parental Leave
• Flexible Work Schedule

Pay

The targeted salary budget for this position is $19 - $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person at our Scottsdale showroom. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.

What We Offer

• Career Growth
• Competitive Compensation
• Roth IRA Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Pre-Tax Commuter Benefits
• Employee Discounts
• Mental Health Resources
• Volunteer Opportunities
• Parental Leave
• Flexible Work Schedule