Retail Operations Coordinator

About the role

The Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday at our new San Jose showroom location.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
• Manage and organize appointments for pick-ups, resizing, and repairs.
• Absorb and assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred.
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• An ability to think critically and adapt quickly in a flexible environment.
• Exceptional time management skills and accountability.
• A team player mindset with an ability to work collaboratively and cross-functionally.
• Strong computer and organization skills.
• Interest in socially and environmentally responsible organizations and products.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or hospitality setting preferred.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Communication skills.
• Problem-solving skills.

Benefits

This compensation budget range may be adjusted at any time at the discretion of the company. At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth!

Pay

The targeted salary budget for this position is $24-26 per hour.

Schedule

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.