Retail Operations Coordinator

Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company.

About the role

As a team member, you will be supporting daily operations within the showroom. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. This role is in-person at our Houston, TX showroom.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth, and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance, and regular cross-functional reviews/checkpoints.
• Manage and organize appointments for pick-ups, resizing, and repairs.
• Assist walk-in clients by matching them with an available sales representative or schedule them for a return visit.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment (preferred).
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• An ability to think critically and adapt quickly in a flexible environment.
• Exceptional time management skills and accountability.
• A team player mindset with an ability to work collaboratively and cross-functionally.
• Strong computer and organization skills.
• Interest in socially and environmentally responsible organizations and products.

Schedule

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.

Pay

The targeted salary budget for this position is $19 - $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Benefits

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Set Schedule: Consistent weekly hours and 2 consecutive days off.
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account: Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: Generous discount on Brilliant Earth jewelry.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars, plus 24/7 access to counseling through our Employee Assistance program.
• Giving Back and Volunteer Opportunities: Support for local initiatives and team volunteering.
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions (insurance begins on the first day of your 2nd month).
• 401k match: Generous 401k match.
• Paid Time Off: Three weeks of PTO accrued in your first year.
• Parental Leave: Paid parental leave to bond and care for new additions.
• Disability and Life insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits.