Retail Operations Coordinator
About the role
The Retail Operations Coordinator plays a crucial role in providing exceptional customer service and operational support within the Brilliant Earth showroom. This position requires a strong commitment to customer satisfaction and a passion for creating memorable experiences.
Responsibilities
- Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
- Greet and welcome guests with enthusiasm, warmth and professionalism.
- Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
- Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
- Manage the security of goods and provide expertise on operational policy and procedure.
- Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
- Manage and organize appointments for pick-ups, resizing, and repairs.
- Aid walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
- Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
- Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
- Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
Requirements
- Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred.
- A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- An ability to think critically and adapt quickly in a flexible environment.
- Exceptional time management skills and accountability.
- A team player mindset with an ability to work collaboratively and cross-functionally.
- Strong computer and organization skills.
- Interest in socially and environmentally responsible organizations and products.
Qualifications
- High school diploma or equivalent.
- Experience in a retail or hospitality setting preferred.
- Ability to work a full-time schedule of Tuesday - Saturday.
- Located in Chestnut Hill, MA.
Skills
- Customer Service
- Inventory Management
- Order Fulfillment
- Visual Merchandising
- Event Coordination
- Time Management
- Attention to Detail
- Problem Solving
- Adaptability
- Teamwork
- Communication
Benefits
At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth. Additionally, we provide a competitive compensation and a robust benefits package, including:
- Career Growth
- Set Schedule
- Diverse, mission-minded team
- Lifestyle Spending Account
- Continued Education
- Employee Discounts
- Mental Wellness Perks
- Volunteer Opportunities
- Medical, Dental, and Vision Insurance
- 401k Match
- Paid Time Off
- Parental Leave
- Disability and Life Insurance
- Pre-Tax Commuter Benefits
Pay
The targeted salary budget for this position is $22 - $24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.
Schedule
This role is in-person at our Chestnut Hill showroom and the ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.
Contact Information
To apply, please send your resume and cover letter to accommodations@brilliantearth.com. For more information about Brilliant Earth, visit our website at www.brilliantearth.com.