Retail Operations Coordinator

About the role

The Operations Coordinator will assist the Operations Manager with product fulfillment, inventory management, retail sales, and customer service for Brush Creek Mercantile.

Responsibilities

• Operate the fulfillment warehouse for BCM, from receiving an order to delivery confirmation, including maintaining a clean, safe, and organized work environment.
• Ensure fulfillment orders are picked, packed, and shipped on time.
• Troubleshoot and escalate technical and physical workflow issues.
• Perform customer service functions including fielding calls, emails, and web chats, and solve customer concerns in coordination with the Operations Manager.
• Perform retail sales functions including greeting customers, answering questions, offering assistance, suggesting items, and entering sales into the Point-of-Sale system.
• Provide the highest quality of service to customers at all times, anticipating and exceeding customer expectations while delivering brand service standards.
• Receive product and manage inventory using an inventory management program and on-site RFID system, including securing inventory and protecting it from harmful environmental factors.
• Maintain relationships with FedEx Express and other shipping partners, utilizing current discounted rates and negotiating new discounts and pick-up frequency when possible.

Qualifications

• Ability to thrive in a dynamic, entrepreneurial-based culture.
• 2+ years of fulfillment experience.
• Ability to lift, carry, or otherwise move product for shipping and receiving.
• Ability to stand, sit, walk, and reach for extended periods of time.
• Ability to partner, operate, and execute in a matrixed organization while leveraging shared services such as IT, marketing, finance, and operations.
• Strong interpersonal communication and collaboration skills.
• Ability to maintain strict confidentiality.