Retail Operations Coordinator

About the role

The Retail Operations Coordinator plays a crucial role in providing exceptional customer experiences and driving operational efficiency within Brilliant Earth's Southlake, TX showroom.

Responsibilities

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints.
• Manage and organize appointments for pick-ups, resizing, and repairs.
• Absorb walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Requirements

• Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred.
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• An ability to think critically and adapt quickly in a flexible environment.
• Exceptional time management skills and accountability.
• A team player mindset with an ability to work collaboratively and cross-functionally.
• Strong computer and organization skills.
• Interest in socially and environmentally responsible organizations and products.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or hospitality setting preferred.
• Ability to work a full-time schedule of Tuesday - Saturday.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Teamwork.
• Computer skills.
• Problem-solving skills.

Benefits

At Brilliant Earth, we offer a competitive compensation and a robust benefits package, including:

• Career Growth: Regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Set Schedule: Consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team: We are passionate about socially and environmentally responsible organizations and products.
• Lifestyle Spending Account: Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Volunteer Opportunities: Support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
• Insurance kicks in on the first day of your 2nd month!
• 401k match: We offer a generous 401k match.
• Paid Time Off: You’ll accrue 3 weeks of PTO in your first year.
• Parental Leave: Utilize our paid parental leave to bond and care for your new additions.
• Disability and Life insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits: We offer a generous benefit for eligible commuters.

Pay

The targeted salary budget for this position is $19-$21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person at our Southlake showroom. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.