Retail Operations Business Partner, East + Canada

About the role

The Retail Operations Business Partner will drive all aspects of the retail operations process by supporting Studio, Delivery and Service Centers in their day-to-day operations, new site openings, special projects, remodels, and operational efficiency initiatives.

Responsibilities

• Act as the liaison between corporate teams, retail locations and field leadership on key deliverables and communication
• Manage and prioritize field requests based on urgency, impact on overall operations and sales, and resource requirements
• Conduct regular reviews of issues and concerns to identify preventative measures and/or process improvements
• Create and manage consumables and janitorial budgets, ensuring cost-effective operations while maintaining high standards of cleanliness and inventory management
• Support special projects and ongoing operational strategy as needed
• Lead, plan, manage, and direct multiple new sites; opening locations concurrently
• Schedule and lead operational project team meetings and ensure follow-up of action items
• Participate in cross-functional Retail Development meetings to influence operational needs/requirements of upcoming locations
• Perform postmortem reports upon completion of each project; evaluate success and determine best practices

Requirements

• Develop policies, procedures, practices, and form documentation relating to sales regulatory and compliance functions
• Maintain working knowledge of state DMV laws, vehicle code, and applicable statutes as they relate to sales compliance
• Review available and public local incentives in partnership with local sales teams
• Collaborate with local sales and leadership teams to review available regional incentives
• Coordinate with legal on license updates and expirations for all types of licenses (sales, business, dealer, retail, service, repair) and local ordinances

Qualifications

• Bachelor's degree in an applicable discipline or equivalent experience
• 2-5 years of related work experience, including project management, retail operations, and/or retail store experience
• Track record of success in developing relationships with stakeholders, working collaboratively, and leveraging influence to drive initiatives
• Ability to read construction drawings and design renderings
• Ability to work with autonomy in a fast-paced and dynamic environment
• Strong written, oral, and communication skills
• Proficiency in Microsoft Office Suite

Skills

• Project management
• Operational support and efficiency
• New site openings and remodels
• Compliance and documentation

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• 401(k) retirement plan

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate travel and project demands.