Retail Operations Associate, Maje, Forum Shops

About the role

The Retail Operations Associate plays a crucial role in ensuring the smooth and efficient functioning of all back-of-house operations at SMCP stores. This position supports the delivery of an exceptional customer experience on the sales floor by managing administrative tasks, visual merchandising, asset protection, and inventory management.

Responsibilities

• Manage the check-in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
• Carefully coordinate store-to-store transfers, ensuring timely and precise movement of merchandise.
• Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
• Process RTVs (Return to Vendor) efficiently, maintaining clear records and compliance with vendor guidelines.
• Aid in floor sets and moves, ensuring merchandise placement aligns with brand guidelines.
• Replenish merchandise regularly to maintain product availability and a fresh, appealing display.
• Maintain visual standards by adjusting displays and signage to reflect the brand’s aesthetic.
• Support shortage prevention strategies to minimize loss and protect store assets.
• Aid in inventory control, including cycle counts and physical inventory preparation.
• Ensure all safety protocols are followed to maintain a secure environment.
• Keep the stockroom organized and efficient to support smooth store operations.
• Implement best practices to optimize stockroom space and improve restocking processes.
• Assist with POS operations, ensuring accurate and efficient customer transactions.
• Greet and assist customers on the sales floor, enhancing their shopping experience.

Requirements

• 1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.
• Strong organizational skills and ability to work within established timelines.
• High attention to detail and ability to manage multiple priorities.
• Excellent problem-solving skills and a solutions-oriented mindset.
• Brand-appropriate personal presentation.
• Strong communication skills with team members and leadership.
• Flexibility with scheduling to meet business needs.
• Bilingual capabilities are a plus in key markets.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• High school diploma or equivalent.
• Experience in retail operations or similar environments preferred.

Skills

• Attention to detail.
• Problem-solving skills.
• Organizational skills.
• Customer service orientation.
• Ability to multitask and prioritize.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• Maven Family Planning.

Pay

Competitive base hourly pay.

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.