Retail Market Manager (US) Seacoast Region

Location: Portsmouth, New Hampshire, United States | Hours: 40/week | Line of Business: Personal & Commercial Banking

Pay

Base salary range: $170,000 – $210,000 USD per year. Actual offer may vary based on skills, experience, job-related knowledge, geographic location, and business needs.

About the role

This leadership role drives the financial performance, client experience, and operational efficiency of bank locations within a specific geographic area. The position develops regional strategies to achieve business objectives while maintaining a culture of risk management and control aligned with risk appetite.

Responsibilities

• Provide people management leadership: hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and drive effective performance management
• Develop and execute regional-level strategies to meet sales and revenue targets; grow deposits, loans, and other retail banking products
• Identify and capitalize on regional opportunities to expand the client base
• Oversee and lead a network of diverse financial centers; monitor and evaluate performance, grow talent, develop skills and capabilities, lead by example in promoting company values and culture, support project/initiative success, and achieve business results
• Lead a strong culture of integrity and risk framework: ensure stores adhere to banking regulations and internal policies for optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses
• Support ongoing development, long-term business plan goals, operational integrity, and adherence to risk requirements and operational processes
• Drive and influence a risk mindset while operating within TD's risk appetite; ensure compliance with regulatory and internal standards and foster a culture of ethical behavior
• Address areas of risk concern and non-adherence to policy/procedure; act as an owner to address concerns, coach, and follow up to inspect remediation
• Ensure a consistent, high-quality client experience across all locations; oversee implementation of client-focused initiatives and programs; analyze customer feedback and region/market trends to refine service delivery
• Lead a region of consistent customer service behaviors to deliver TD's brand promise; focus on personalized connected experiences while addressing customer irritants and complaints timely and effectively
• Support financial growth by collaborating with partners (Commercial, Small Business, Wealth, etc.) and other lines of business; develop awareness of TD in the local community
• Act as point of escalation/contact within the region for issues raised from clients, other internal groups, and/or partners; ensure swift resolution
• Build strong relationships with local communities to enhance the bank's presence; represent the bank at community events, networking opportunities, and business forums
• Foster partnerships with local businesses and organizations to drive growth
• Identify growth opportunities, region/market trends, and competitive challenges
• Collaborate with marketing to develop regional campaigns
• Reinforce a culture of community impact through board service, volunteering, and financial education engagement
• Lead a team dedicated to Clients, Communities, and Colleagues; champion inclusion and diversity and environmental stewardship

Qualifications

• Undergraduate degree or equivalent experience
• 10+ years of relevant work experience in retail banking or financial institution (preferred)
• 5+ years of management experience, preferably in retail banking with consumer lending experience (preferred)
• Previous sales and business development experience
• Strong leadership competencies: client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development, and ability to make impact
• Strong understanding of financial center operations, policies, and procedures
• Proven ability to multi-task in a fast-paced sales environment
• Proven ability to negotiate, manage relationships, and influence across business lines

Physical Requirements

• Domestic Travel – Occasional (1–33%)
• International Travel – Occasional (1–33%)
• Performing sedentary work – Continuous (67–100%)
• Performing multiple tasks – Continuous (67–100%)
• Operating standard office equipment – Continuous (67–100%)
• Responding quickly to sounds – Occasional (1–33%)
• Sitting – Continuous (67–100%)
• Standing – Occasional (1–33%)
• Walking – Occasional (1–33%)
• Moving safely in confined spaces – Occasional (1–33%)
• Lifting/Carrying (under 25 lbs.) – Occasional (1–33%)
• Lifting/Carrying (over 25 lbs.) – Never (0%)
• Squatting – Occasional (1–33%)
• Bending – Occasional (1–33%)
• Kneeling – Occasional (1–33%)
• Crawling – Occasional (1–33%)
• Climbing – Occasional (1–33%)
• Reaching overhead – Occasional (1–33%)
• Reaching forward – Occasional (1–33%)
• Pushing – Occasional (1–33%)
• Pulling – Occasional (1–33%)
• Twisting – Occasional (1–33%)
• Concentrating for long periods of time – Continuous (67–100%)
• Applying common sense to deal with problems involving standardized situations – Continuous (67–100%)
• Reading, writing and comprehending instructions – Continuous (67–100%)
• Adding, subtracting, multiplying and dividing – Continuous (67–100%)

Benefits

Total Rewards package includes base salary and variable compensation/incentive awards (eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan), health and well-being benefits, savings and retirement programs, paid time off (Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition programs.