Regional Manager, Retail Operations

About the role

The Regional Manager, Retail Operations is responsible for leading the overall performance, growth, and operational excellence of a multi-unit portfolio of convenience retail stores and branded food service concepts, including but not limited to Subway, Sbarro, Doña Tota, and future food service partnerships. This position provides strategic leadership and operational direction to District Leaders, ensuring exceptional execution in customer experience, food service operations, employee engagement, talent development, safety, compliance, and financial performance. The Regional Manager is accountable for driving profitable sales growth, reducing turnover, developing future leaders, improving retention, fostering a high-performance culture, and delivering best-in-class operational results across the region. The ideal candidate is a results-oriented leader who combines strong business acumen with a passion for developing people, building culture, and executing strategic initiatives that support long-term organizational growth.

Responsibilities

• Strategic Leadership & Business Performance: Develop and execute regional business strategies aligned with company goals and growth objectives. Lead and oversee the operational performance of multiple retail and food service locations. Drive revenue growth, market share expansion, food service sales, and overall profitability across the region. Analyze operational and financial metrics to identify opportunities, risks, and performance trends. Partner with executive leadership to develop and implement strategic initiatives that enhance business performance and customer satisfaction. Establish clear performance expectations and accountability measures for regional leadership teams. Lead regional forecasting, workforce planning, budgeting, and operational resource allocation.
• Financial Management: Directly accountable for regional P&L performance and achievement of financial objectives. Develop, manage, and monitor annual operating budgets. Review and analyze sales, labor, inventory, food costs, shrink, waste, and operational expenses to maximize profitability. Identify opportunities to improve margins while maintaining operational excellence and customer satisfaction. Ensure compliance with financial controls, company policies, and operational standards. Deliver consistent, measurable improvements in key business metrics including sales growth, EBITDA contribution, labor productivity, and inventory management.
• Retail & Food Service Excellence: Champion operational excellence across all retail and food service offerings. Ensure consistent execution of brand standards, food safety requirements, merchandising programs, and operational processes. Partner with food service leaders and vendors to drive sales growth and profitability across all concepts. Monitor food quality, service speed, customer satisfaction, and operational compliance. Develop action plans to improve underperforming locations and elevate overall regional performance. Lead execution of promotional initiatives, seasonal programs, and new product launches.
• Talent Development & Leadership: Build, lead, coach, and develop high